Recognizing the factors for failure in managing change:

• Lack of consistent leadership

• Demotivated staff kept in the dark
  • “it’s not my job”
  • “I haven’t got time”
  • “the boss doesn’t care anyway”

• Lack of capacity: budget cuts, no spend-to-save policy, short-term approach to investment, stressed out staff working hard just to stand still

• Lack of initiative to “do something different”

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These  factors for failure then lead to the ‘tread-mill effect:

• No time for reflection, planning and learning
• No improvement in design and implementation
• Decreasing need to do something
• Increasing failure and unplanned consequences

The four key factors for success when implementing change within an organization are:
! Pressure for change – demonstrated senior management commitment is essential
! A clear, shared vision – you must take everyone with you.This is a shared agenda that benefits the whole organization
! Capacity for change – you need to provide the resources: time and finance
! Action – and performance – “plan, do, check, act” – and keep communication channels open